FAQ

Frequently Asked Questions

What services do you offer?

Check out our “Services” page to see a list of things we offer, but our K&B Team can be quite resourceful. If you are not sure if we can help you with a certain event-related task or request, just ask and we will gladly help you as best we can.

What type of balloons do you use?

We use balloons that are 100% natural latex and 100% organic; which are both eco-friendly and biodegradable. Natural latex is a product that comes from rubber trees and breaks down within 6 months. We sometimes use foil or mylar balloons as well, which need to be disposed of properly. We are comitted to providing our clients with the most beautiful balloons creations while remaining environmentally responsible.

Do I need to have a date and venue in order to book services?

Yes! In order to confirm a booking we require a secured date and venue/location. We have a limited number of bookings/events we can accommodate each day, therefore we do not want to confirm a booking unless we check our availability first.

How can I get more information?

If you have any questions about us or our services that have not been answered here on our website, feel free to ask us either through our instagram. Email, contact form, or just give us a call and we would be happy to chat!

How do I go about booking a service?

It’s easy! Send us an email (knotsandblooms@outlook.com) or fill out our contact form (link to contact form) and a K&B Team Member will get back to you. Once we’ve gone over the basics we require a non-refundable deposit to book your event. We work on a first-come first-serve basis so without a deposit we cannot hold your date. Once you contact us, we will break down all the details for you in order to make it a simple, easy, and enjoyable process for you.

What does the entire process of booking an event with you look like?

Step 1: Contact us using one of the methods above with as many details as possible about your event. If you use our order form, simply fill out all/most of the details. We will contact you within 24-48 hours. At this point we will discuss budget & general pricing. 

If you are trying to place a last-minute order (within 1 week), feel free to give us a call so that we can rush the process (dependant on availability). 

Step 2: Depending on the scope of your event and the services you have hired us to do, we schedule an in person meeting or a phone call to exchange ideas and/or set a plan. If you would like to confirm your booking/hold your date, we require a deposit. 

Step 3: The K&B Team will send you the final quote, which includes all items and/or services previously discussed. 

Step 4: This step is dependant on the services you have hired us to do, but can include design, colour palette creation, sourcing out items for your event, etc. The K&B Team, together with you the client, will come up with a plan that will make your event dreams come true. 

Step 5: Final details will be confirmed. Invoicing and payment.

Step 6: Set-Up and ENJOY!